Privacy Policy

Server Galactic Limited

99 Hennessy Road, Wan Chai, Bayfield Building, Hong Kong

Welcome to Server Galactic Limited ("we," "us," or "our"). We provide web hosting, virtual private server (VPS) hosting, dedicated servers, domain registrations and related services. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO") and other applicable laws. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Data

Account Information: When you register for our services, we collect your name, email address, billing address, phone number, and payment details (e.g., credit card or bank account information).

Service-Related Data: Information provided during the use of our services, such as domain names, IP addresses, server configurations, and website content hosted on our servers.

Customer Support Interactions: Records of communications with our support team, including emails, live chats, or phone calls.

Identity Verification: In certain cases, we may request government-issued identification to verify your identity for fraud prevention or compliance purposes.

b. Non-Personal Data

Usage Data: Information about how you interact with our website and services, such as pages visited, time spent on our site, and clickstream data.

Technical Data: Device information, browser type, operating system, IP address, and log files generated during your use of our services.

Analytics Data: Aggregated data collected via cookies or similar technologies to analyze trends and improve our services.

c. Information from Third Parties

We may receive information from third-party partners, such as payment processors, domain registrars, or marketing platforms, to facilitate our services or verify your identity.

2. How We Collect Information

We collect information through:

Direct Interactions: When you sign up for an account, submit forms, or contact us.

Automated Technologies: Through cookies, server logs, and analytics tools on our website and services.

Third-Party Sources: From partners like payment providers or domain registries.

3. How We Use Your Information

We use your information to:

Provide Services: Set up and manage your hosting account, process payments, and deliver VPS or web hosting services.

Customer Support: Respond to inquiries, troubleshoot issues, and provide technical assistance.

Compliance and Security: Verify identities, prevent fraud, and ensure compliance with legal obligations.

Improve Services: Analyze usage patterns to enhance our website, services, and user experience.

Marketing and Communications: Send you service updates, promotional offers, or newsletters (with your consent, where required).

Legal Obligations: Comply with applicable laws, regulations, or court orders in Hong Kong and other jurisdictions.

4. Legal Basis for Processing

Under the PDPO and other applicable laws, we process personal data based on:

Consent: Where you have explicitly agreed to the processing (e.g., for marketing emails).

Contractual Necessity: To fulfill our contract with you (e.g., providing hosting services).

Legal Obligation: To comply with laws or regulatory requirements.

Legitimate Interests: For purposes such as fraud prevention, security, or improving our services, provided your rights are not overridden.

5. Sharing and Disclosure of Information

We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, data storage, customer support, or analytics (e.g., cloud providers, billing platforms).

Domain Registrars: When you register a domain through us, your details may be shared with the relevant registry as required by ICANN or other authorities.

Legal Authorities: If required by law, court order, or government request, we may disclose your information to relevant authorities in Hong Kong or elsewhere.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

With Your Consent: We may share your information for other purposes if you provide explicit consent.

We do not sell your personal data to third parties.

6. Data Storage and Security

Storage Location: Your data is primarily stored in secure data centers in Hong Kong or other jurisdictions with equivalent data protection standards. Where data is transferred outside Hong Kong, we ensure compliance with PDPO requirements.

Retention Period: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, account data is retained for the duration of your service and up to 7 years thereafter for tax and compliance purposes.

Security Measures: We implement industry-standard security measures, including encryption, firewalls, and access controls, to protect your data from unauthorized access, loss, or misuse.

7. International Data Transfers

If your data is transferred outside Hong Kong (e.g., to data centers or service providers in other countries), we ensure appropriate safeguards are in place, such as:

Contracts with data protection clauses.

Transfers to jurisdictions with adequate privacy laws.

Compliance with PDPO requirements for cross-border data transfers.

8. Your Rights

Under the PDPO and other applicable laws, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete data.

Erasure: Request deletion of your data, subject to legal or contractual obligations.

Objection: Object to certain types of processing, such as direct marketing.

Restriction: Request restriction of processing in specific circumstances.

Data Portability: Request a copy of your data in a structured, machine-readable format (where applicable).

To exercise these rights, contact us at [insert contact email, e.g., privacy@yourcompany.com]. We will respond within 30 days, as required by the PDPO.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure the functionality of our website and services.

Analyze user behavior and improve our offerings.

Deliver personalized content or advertisements (with your consent).

You can manage your cookie preferences through your browser settings or our cookie consent tool. For more details, see our Cookie Policy (#).

10. Third-Party Links

Our website or services may contain links to third-party websites (e.g., payment gateways or domain registrars). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us to request its deletion.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. The updated policy will take effect upon posting, with the "Last Updated" date revised accordingly.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Server Galactic Limited

99 Hennessy Road, Wan Chai, Bayfield Building, Hong Kong.

Email: support@servergalactic.asia

You may also lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong if you believe your data has been mishandled:

Website: www.pcpd.org.hk

Address: 12/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, Hong Kong